Frequently asked questions

Yes — this is the hotel's own website. There is no agency commission in the price and no booking fee on top, and you are booking with the hotel rather than a reseller.

It depends which rate you choose, and the rate says so before you book.

• Flexible — nothing is taken when you book. Your card is held securely to guarantee the room.
• Non-refundable — charged in full when you book.

• Flexible — cancel free of charge up to 72 hours (3 days) before arrival. After that, or if you do not arrive, the full stay is charged.
• Non-refundable — charged in full when you book. No changes and no refunds.

The policy that applies is the one shown on the rate you picked, and it is repeated in your confirmation email.

Use the link in your confirmation email — it opens your booking directly, with no password to remember. You can also call 07482 525150 or email hello@vilenza.com.

For several rooms on the same dates, email hello@vilenza.com with your dates and how many rooms you need.

Check in 14:00 to 21:30 · tell us if you will arrive later, check out by 11:00.

Both are subject to availability. Contact the hotel on the day of your arrival and we will do our best.

Yes — storage available before check-in and after check-out.

Photo ID and the card used to book are required.

£100 refundable damage deposit, taken by card on arrival and returned after check-out.

• Double Room — One double bed in a room done in petrol blue and cream, with a gold damask wall behind the headboard. Sleeps 2.
• Family Room — Twenty-eight square metres with one large double bed and three sofa beds — the largest room in the house. Sleeps 5.
• Quad Room — Twenty-four square metres with one large double bed and two sofa beds. Sleeps 4.
• Triple Room — Twenty-two square metres with one large double bed and a sofa bed. Sleeps 3.

Private shower room · fridge, microwave and kettle · safe · flat-screen TV.

Free throughout.

Non-smoking throughout, vaping included.

Cots: Not available.

No — breakfast is not served. There are cafes and places to eat a short walk away.

• Whitechapel — 272 m, about 3 min walk.
• Shadwell — 634 m, about 8 min walk.
• Bethnal Green — 772 m, about 10 min walk.
• Aldgate East — 886 m, about 11 min walk.

Heathrow — about 45 min, direct, no changes (Elizabeth line, from Whitechapel).

Stansted — about 55 min, one change (Elizabeth line, Liverpool Street, Stansted Express).

London City — about 30 min, eight minutes' walk to Shadwell, then direct (DLR, from Shadwell).

Gatwick — about 65 min, one change (Elizabeth line, Farringdon, Thameslink).

There is no parking at the hotel.

Whitechapel Underground is 300 m away, Altab Ali Park is 700 m away, Shadwell DLR is 1 km away, Bethnal Green is 1.1 km away, The Gherkin is 1.7 km away, Sky Garden is 2 km away, Tower of London is 2.1 km away, Tower Bridge is 2.4 km away, London Bridge is 2.5 km away, London City Airport is 8 km away.

Tell us about any mobility needs before you book and we will match you to a suitable room..

If steps or stairs are difficult, please call us on 07482 525150 before you book.

Not allowed · assistance dogs welcome.

All ages welcome · 18 and over charged as adults.

Yes. Call 07482 525150 or email hello@vilenza.com and we will take the booking for you.